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Customer Service Representative Salary by State (2026): Complete Table + FAQs
Customer service representatives handle millions of support conversations, with pay that varies by state and industry. This state-by-state table from the latest official U.S. BLS OEWS release shows hourly, monthly and yearly wages.
Source: U.S. BLS OEWS (latest release) · Last verified: 2026-10-08 · Methodology
Customer Service Rep pay by state at a glance
| State | Hourly | Monthly | Yearly |
|---|---|---|---|
| California | $26.27 | $4,553 | $54,640 |
| Washington | $26.03 | $4,512 | $54,140 |
| District of Columbia | $25.89 | $4,488 | $53,850 |
| Massachusetts | $25.36 | $4,396 | $52,750 |
| New York | $25.36 | $4,395 | $52,740 |
| Connecticut | $24.94 | $4,322 | $51,860 |
| Minnesota | $24.88 | $4,313 | $51,750 |
| Delaware | $24.86 | $4,308 | $51,700 |
| New Jersey | $24.53 | $4,253 | $51,030 |
| Vermont | $24.16 | $4,188 | $50,250 |
| Colorado | $24.15 | $4,186 | $50,230 |
| Rhode Island | $23.91 | $4,144 | $49,730 |
| New Hampshire | $23.83 | $4,130 | $49,560 |
| Oregon | $23.75 | $4,116 | $49,390 |
| Illinois | $23.53 | $4,079 | $48,950 |
| Wisconsin | $23.45 | $4,064 | $48,770 |
| Maine | $23.22 | $4,025 | $48,300 |
| Iowa | $22.95 | $3,978 | $47,740 |
| North Dakota | $22.91 | $3,970 | $47,640 |
| Arizona | $22.86 | $3,963 | $47,550 |
| Alaska | $22.81 | $3,953 | $47,440 |
| Hawaii | $22.66 | $3,928 | $47,130 |
| Montana | $22.60 | $3,917 | $47,000 |
| Ohio | $22.54 | $3,906 | $46,870 |
| Missouri | $22.34 | $3,873 | $46,470 |
| Pennsylvania | $22.24 | $3,855 | $46,260 |
| Maryland | $22.17 | $3,842 | $46,100 |
| Michigan | $22.05 | $3,823 | $45,870 |
| Indiana | $21.81 | $3,780 | $45,360 |
| Nebraska | $21.68 | $3,758 | $45,100 |
| Virginia | $21.61 | $3,747 | $44,960 |
| Idaho | $21.55 | $3,735 | $44,820 |
| Utah | $21.43 | $3,714 | $44,570 |
| Tennessee | $21.30 | $3,692 | $44,300 |
| Wyoming | $21.19 | $3,673 | $44,080 |
| Florida | $21.13 | $3,663 | $43,950 |
| North Carolina | $20.89 | $3,621 | $43,450 |
| Texas | $20.78 | $3,602 | $43,220 |
| Kansas | $20.72 | $3,592 | $43,100 |
| Georgia | $20.65 | $3,578 | $42,940 |
| South Dakota | $20.65 | $3,578 | $42,940 |
| Nevada | $20.54 | $3,560 | $42,720 |
| New Mexico | $20.48 | $3,550 | $42,600 |
| Kentucky | $20.40 | $3,537 | $42,440 |
| West Virginia | $20.40 | $3,536 | $42,430 |
| South Carolina | $20.38 | $3,533 | $42,390 |
| Oklahoma | $20.07 | $3,478 | $41,740 |
| Arkansas | $19.90 | $3,449 | $41,390 |
| Alabama | $19.85 | $3,441 | $41,290 |
| Louisiana | $18.91 | $3,278 | $39,340 |
| Mississippi | $18.66 | $3,235 | $38,820 |
The states that pay the most
Based on the data above, the top-paying states for this occupation are California, Washington, District of Columbia, Massachusetts, New York. Always compare pay against cost of living — a lower dollar wage in a cheaper state can win.
- California — $54,640 a year
- Washington — $54,140 a year
- District of Columbia — $53,850 a year
- Massachusetts — $52,750 a year
- New York — $52,740 a year
Frequently asked questions
Which state pays customer service reps the most?
The table above ranks every published state and California currently leads. Finance and tech support desks pay more than retail phone centers.
What is the average customer service representative salary?
The U.S. mean customer service wage is about $46,590 a year (about $22.40 per hour) in the latest BLS OEWS release, with a median near $44,770.
Does remote customer support change pay?
Remote roles are often set to national bands — still compare your local column and the employer's benchmark.
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